Tracking order

Thank you for shopping with Bongak! We are committed to keeping you informed about the status of your purchase. You can easily track your order from the moment it leaves our warehouse until it arrives at your doorstep.

How to Track Your Order

Once your order is shipped, you will receive a shipping confirmation email at the address you provided during checkout. This email contains your unique tracking number and the name of the carrier (e.g., DHL, FedEx, UPS, National Postal Service).

  1. Locate Your Tracking Information: Find the shipping confirmation email from [email protected]. Please also check your spam or junk folder.
  2. Use the Tracking Number: Copy the provided tracking number.
  3. Track Your Package: You have two main options to track your shipment:
    • Visit the official website of the shipping carrier mentioned in your email and enter the tracking number in their tracking tool.
    • Use a universal package tracking service (recommended for international shipments and multiple carriers).

Recommended Tracking Service

For a seamless tracking experience that supports numerous carriers worldwide, we recommend using:

17Track - A reliable global package tracking platform.

How to use 17Track:

  1. Click on the link above or go to www.17track.net/en .
  2. Paste your tracking number into the main search field.
  3. Click the "Track" button. The site will automatically identify the carrier and display the latest status and location of your package.
  4. You can track multiple packages simultaneously by entering several tracking numbers, separated by commas.

Note: Tracking information may take 24-48 hours to update in the carrier's system after the shipping label is created.

What Your Order Status Means

  • Processing: Your order is being prepared for shipment.
  • Shipped: Your order has left our facility. A tracking number is available.
  • In Transit: Your package is on its way to the destination.
  • Out for Delivery: Your package is on the delivery vehicle and will be delivered soon.
  • Delivered: The package has been delivered to the provided address.

Need Help?

If you encounter any issues with your tracking number, if the status does not update for an extended period (beyond 5 business days), or if you have not received your shipping confirmation email, please contact our support team for assistance. We are here to help!

Email: [email protected]. Please include your order number for faster service.