Privacy policy

1. Introduction

Welcome to Bongak. We are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.bongak.com and purchase our products, including Keyboards, Mice, Game Controllers, Smart Watches, and related Accessories. Please read this policy carefully. By using our site, you consent to the practices described herein.

2. Information We Collect

We collect information that you provide directly to us and information automatically collected during your visit.

2.1 Information You Provide

  • Contact and Identity Data: Such as your name, shipping and billing address, and email address when you make a purchase or contact us.
  • Transaction and Payment Data: Details of products you purchase and payment information. Please note, we do not store full credit card details; payments are processed by secure third-party payment gateways.
  • Communication Data: Correspondence when you contact our customer support via email.

2.2 Automatically Collected Information

  • Technical Data: Including your IP address, browser type, operating system, device information, and pages you viewed on our site.
  • Usage Data: Information about how you interact with our website, such as clickstream data and products you browse.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use the collected information for legitimate business purposes, including:

  • To process and fulfill your orders, including shipping and customer service.
  • To communicate with you about your order, respond to inquiries, and provide support via [email protected].
  • To improve, personalize, and optimize our website, products, and services.
  • To prevent fraud, enhance security, and comply with legal obligations.
  • To send you marketing communications about products, offers, or news, where you have consented to receive them. You can opt-out at any time.

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), our processing of your personal data is based on:

  • Contract: Processing necessary to fulfill our sales contract with you.
  • Consent: Where you have given clear consent for specific purposes, like marketing.
  • Legitimate Interests: For operations, fraud prevention, and website improvement, provided your interests and fundamental rights do not override those interests.
  • Legal Obligation: To comply with applicable laws and regulations.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share information with trusted third parties only as necessary:

  • Service Providers: Such as payment processors, shipping carriers, and IT service providers, who assist in our operations under strict contractual data protection terms.
  • Legal Requirements: If required by law, regulation, or legal process.
  • Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business.

We ensure all third parties respect the security of your data and treat it in accordance with the law.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We take appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to ensure your data remains protected according to this policy and applicable laws like the GDPR.

7. Data Security

We implement robust technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, and secure server infrastructure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Retention periods vary based on the type of data and the context of processing.

9. Your Rights and Choices

Depending on your location, you may have rights under data protection laws, which may include:

  • The right to access, correct, or delete your personal data.
  • The right to restrict or object to our processing of your data.
  • The right to data portability.
  • The right to withdraw consent at any time, where processing is based on consent.
  • The right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

10. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with data, please contact us, and we will take steps to delete such information.

11. Third-Party Links

Our website may contain links to third-party sites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review this page regularly.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]